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Dime Privacy Policy

Dime takes your privacy very seriously and through this Privacy Policy we explain what personal information we collect, with whom we share it, and how you (the end user of the Service) can prevent us from sharing certain information with certain parties.

Please ensure that you read this Privacy Policy in its entirety. .

SCOPE OF POLICY AND TERMS:

This Privacy Policy applies to you in terms of the following:

1. Dime mobile application software ("App") is available on our site or hosted on the Google Play Store ("App Site"), once you have downloaded a copy of the App onto your mobile telephone or handheld device (Device).
2. Any of the services accessible through the App, which are available on the App Site or other sites of ours ("Service Sites").

Terms used in this Privacy Policy shall have the following meanings:

"Authorities" includes any judicial, administrative, public or regulatory body, any government, any Tax Authority, securities or futures exchange, court, Central Bank or law enforcement body, or any of their agents with jurisdiction over Dime.

"Compliance Obligations" means obligations for Dime to comply with:

1. Laws or international guidance and internal policies or procedures;
2. Any demand from Authorities on reporting, disclosures or other obligations under Laws; and
3. Laws requiring us to verify the identity of our customers.

"Customer" or "User" means any individual within the Republic of Kenya to which Dime provides its products or services.

"Customer Information" means your Personal Data, confidential information, and/or Tax Information, including relevant information about you, your transactions, your use of our products and services, and your relationships with Dime.

"Financial Crime" may mean money laundering, terrorist financing, bribery, corruption, tax evasion, fraud, evasion of economic or trade sanctions, and/or any acts or attempts to circumvent or violate any Laws relating to these matters.

"Laws" include any local or foreign law, regulation, judgment or court order, voluntary code, sanctions regime, an agreement between any member of Dime and an Authority, or agreement or treaty between Authorities and applicable to Dime.

"Personal Data or Information" refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

"Sensitive Personal Information" refers to Personal Information as follows:

1. About an individual's race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;
2. About an individual's health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings;
3. Issued by government agencies peculiar to an individual which includes, but not limited to, identification document numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and
4. Specifically established by an executive order or other legislative act to be kept classified.

"Services" includes maintaining the App available on our site OR hosted on the App Site, Google Store, or once you have downloaded a copy of the App onto your Device.

"Tax Authorities" means Kenyan or foreign tax, revenue or monetary authorities.

"Tax Information" means documentation or information about your tax status

"We", "Our" and "Us" refer to Dime. Reference to the singular includes the plural (and vice versa).

i.Information we may collect from you

We may collect and process the following data about you.

Information you give us about yourself - submitted information:

1. Provided by filling in forms in the App, on the App Site or our Website;
2. Provided through corresponding with us e.g. by e-mail or chat;
3. Provided by registering to use the App Site, downloading or registering the App, subscribing to any of our Services e.g. applying for a loan, searching for an app or Service, sharing data via the App's social media channels, participating in a competition, promotion or survey, and reporting a problem with the App, our Services, our App Site or any of Our websites.

This information may include your name, address, e-mail address and phone number, the device's phone number, SIM card details, age, username, password and any other registration information, financial and credit information (including your mobile money account details, bank account details), personal description and photographs.

ii. Information we collect about you and your device.

Each time you visit one of our Sites or use one of our Apps we may automatically collect the following information:

1. Technical information, including the type of mobile device you use, unique device identifiers e.g. your device's IMEI or serial number, information about the SIM card used by the device, mobile network information, your device's operating system, the type of browser you use, or your device's location and time zone setting;
2. Information stored on your device, including your contact lists, call logs, SMS logs, contact lists from other social media accounts, photos, videos or other digital content;
3. Data from your use of any other 3rd party application on the device or the websites; and
4. Details of your use of any of our Apps or your visits to any of our websites; including, but not limited to, traffic data, location data, weblogs and other communication data.

iii. Why we collect this information..

We collect information for the following purposes, including but not limited to the following purposes:

1. To process your transactions;
2. To verify your identity;
3. To disburse loans and collect payments for your use of the Service;
4. To build the credit models and perform credit scoring;
5. To analyze customer behavior;
6. To allow our partners to fulfill their obligations to you;
7. To allow us to fulfill our obligations to our partners;
8. To troubleshoot problems with the Service;
9. To comply with applicable laws, regulations, and rules, such as those relating to "know-your-customer" and anti-money laundering requirements;
10. To detect and prevent fraud and other illegal uses of the Service;
11. TTo send you marketing notices, service updates, and promotional offers; and
12. TTo contact you by telephone using auto-dialed or pre-recorded message calls or text (SMS) messages (if applicable) as authorized for the purposes described in this Privacy Policy.

iv. Location Information.

We may also use GPS technology or any other location services to determine your current location. You can withdraw your consent to our collection, processing or use of this information at any time by logging out and uninstalling the Dime App from your device.

v.Information we receive from other sources (3rd party Information).

Due to the nature of the Services we provide, we are required to work with a number of 3rd parties which includes Credit Reference Bureaus and Mobile Network Operators) and we may also receive information about you from them.

vi. Unique application numbers..

a. Installation and Uninstallations

When you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

b. Tracking Cookies

We may use mobile tracking technologies and/or website cookies to distinguish you from other users of the App, App Site, or Service Sites. This helps us to provide you with a good experience when you use the App or browse any of the Service Sites and also allows us to improve the App and Our Service Sites.

c. Use of the Collected Information

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this Policy for as long as it is combined.
Information collected by us shall be used for the purpose of determining whether or not we will give a loan to a customer, the amount of the loan and the terms and conditions applicable to the loan.
Save for compliance with an order of the Court, Arbitral Panel, Tribunal, Regulatory Directive or Order or any other legal or regulatory obligation, we do not disclose information about our clients to other parties, but we may provide them with anonymous aggregate information about them e.g. only statistical data (500 men aged under 30 have applied for a loan on a given day).

d. Disclosure of your information

We may disclose some or all of the data we collect from you when you download or use the App to Credit Reference Bureaus. We may disclose your personal information to any member of our group, which means our subsidiaries or affiliates.

We may disclose your personal information to 3rd parties:

1. If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
2. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
3. If Dime or substantially all of its assets are acquired by a 3rd party, in which case personal data held by it about its customers will be one of the transferred assets
4. In order to: enforce our Terms and Conditions and other agreements or to investigate potential breaches; report defaulters to any credit bureau; or for the purpose of publishing statistics relating to the use of the App, in which case all information will be aggregated and made anonymous.

Where do we store your personal data

The data that we collect from you may be transferred to, and stored at a destination outside Kenya. It may also be processed by our staff operating outside Kenya or for one of our suppliers. These staff members may be engaged in the fulfillment of your requests. By submitting your Personal Data, you agree to this transfer, storing or processing of data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We may also disclose your data to anyone we consider necessary in order to provide you with services in connection with an account.

Where we have given you a password/PIN or where you have chosen a password that enables you to access certain parts of Our Service Sites, you are responsible for keeping this password/PIN confidential. This password/PIN should not be shared with anyone. Unfortunately, the transmission of information via the Internet is not completely secure although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Service Sites; any transmission is at your own risk. Once we receive your information, we will use strict procedures and security features like data encryption to try to prevent unauthorized access.

f. Your rights and obligations.

We will use your data for the purposes of compiling statistics relating to our user base or loan portfolio and may disclose such information to any 3rd party for such purposes, provided that such information will always be anonymous.

You agree to inform us promptly, and in any event, within 15 days, in writing if there are any changes to Customer Information supplied to Dime or a member of our staff from time to time, and to respond promptly to any request from us.

Where:

1. You fail to provide promptly Customer Information that we reasonably requested, or
2. You withhold or withdraw any consents that we may need to process, transfer or disclose Customer Information for the stated purposes (except for purposes connected with marketing or promoting products and services to you), or
3. We have, or a member of Dime has, suspicions regarding Financial Crime or an associated risk.

We May:

1. Be unable to provide new, or continue to provide all or part of the services to you and reserve the right to terminate our relationship with you;
2. Take actions necessary for us or a member of Dime to meet the Compliance Obligations; and/or
3. Block transfer or close your account(s) where permitted under local laws.

In addition, if you fail to supply promptly your Tax Information and accompanying statements, waivers and consents, as may be requested, then we may make our own judgment with respect to your status, including whether you are reportable to a Tax Authority, and may require us or other persons to withhold amounts as may be legally required by any Tax Authority and paying such amounts to the appropriate Tax Authority.

You agree that we shall not be liable for any loss or damage arising from or incidental to our use, collection, processing and sharing of Customer Information, and any action we have taken in relation to this Section

Should we wish to use your information for marketing purposes, we will inform you prior to such use. You shall be entitled to prevent such usage by informing us, within 7 days of being informed of the proposed use, that you do not wish to disclose such information. You can also exercise the right at any time by contacting us at info@dime.co.ke.

Changes to privacy policy?

Any changes we may make on this Policy in the future will be posted on this page and, where appropriate, notified to you when you next log into the App or log onto one of our websites.
The new terms may be displayed on-screen and you may be required to read and accept them before you are allowed to continue your use of the App or the Services. In any event, by continuing to use the App or any Services after the posting of any changes, you confirm your continuing acceptance of this Policy together with such changes, and your consent to the terms set out therein.

How do I apply for a loan?

To apply for a loan, kindly click on “My Loan”, choose the type of loan you need, select your repayment terms and amount, then click “Request This Loan”. Make sure that you confirm all the required fields and click “Apply”.

How much can i borrow?

Our loan sizes range from Ksh250 to Ksh30,000. If you repay your loans as per the schedule, the amount that you can borrow will increase.

How do you determine my loan offers?

The loan offers you see depend on a number of factors including your net pay and your repayment history with Dime. If you repay each installment by its due date, you may unlock access to larger loans over time but this may not always be immediate, and that repaying your loan late may result in smaller loan offers.

Can I apply for a higher amount than shown?

Unfortunately, you won't be able to access a loan of a larger size.

What's the largest amount I can take?

At the moment, the highest loan amount we offer is Ksh30,000 but this may increase in the future.

Will my loan size increase every time I repay?

Your loan offers are automatically determined by a number of factors though it may not always increase immediately, it will increase over time as you continue to make all of your repayments as scheduled.

How fast will my loan size increase?

Each loan amount is automatically determined by our systems each time you repay your loan on time, which is based on a number of factors. We encourage you to keep making your repayments as scheduled to increase your loan amount.